Warranty
Warranty period 2 years : Batteries, parts and labour
Under the terms of the warranty, Evo-Spirit will cover the cost of replacing parts and the cost of labour. However, the warranty only covers defects related to a manufacturing problem and under no circumstances to misuse.
The following is a non-exhaustive list of problems not covered by the warranty :
- Breakage of the drive belt : This is a wearing part and should be replaced regularly.
- Wear of wheel rubber or tyres : These are wearing parts and should be replaced regularly.
- Breakage of the chainring : A jump a little high, a rider a little heavy and a bad landing and snap... the chainring is broken. This is a case of extreme use, which is not guaranteed, as the chainrings are tested to be very resistant, but not unbreakable..
- Breakage of the remote control : If you fall, the remote control will be thrown against the floor and the plastic shell will break... Although this can happen, it is not covered by the warranty.
- Decreasing battery life : You use your skateboard daily, charging it 1 or 2 times a day, and before the end of the warranty period your battery life decreases. It's simply that you've reached a high number of charge/discharge cycles, and your battery has lost some of its autonomy - nothing to worry about. However, if the autonomy drops by more than 30%, we will consider partial warranty cover.
At Evo-Spirit, we are committed to offering a quality service to all users of our electric skates, whether or not they are under warranty. Please fill in the form below so that our technicians can study your request and provide you with a quick and efficient solution.
Service Request Form
Please describe the problem precisely and include all the necessary information (skateboard model, date of purchase, etc.). This will enable us to deal with your request more quickly and efficiently.